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Customer Service, IT & Digital Strategy - Public Consultation
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Help Shape the Future of Council Services: Why Your Views Matter
Ashford Borough Council is committed to delivering excellent customer service and embracing digital innovation to better serve our community. This survey is designed for residents and businesses to share their experiences, preferences, and ideas about how you interact with the council—whether online, by phone, or in person.
Your feedback is vital. By understanding how you access services, the challenges you face, and your views on new technologies like online portals and AI, we can ensure our Customer Service, IT, and Digital strategy reflect what matters most to you. The insights you provide will help us improve how we transact with residents, making services more accessible, efficient, and responsive.
As technology continues to transform the way councils operate, your input will guide us in adopting solutions that work for everyone—whether it’s supporting digital skills, introducing new communication channels, or enhancing online services.
Consultation
Please take a few minutes to complete this survey. Your voice will help shape the future of council services for years to come.
We ask that feedback is received by 5pm Wednesday 31st December.
Help Shape the Future of Council Services: Why Your Views Matter
Ashford Borough Council is committed to delivering excellent customer service and embracing digital innovation to better serve our community. This survey is designed for residents and businesses to share their experiences, preferences, and ideas about how you interact with the council—whether online, by phone, or in person.
Your feedback is vital. By understanding how you access services, the challenges you face, and your views on new technologies like online portals and AI, we can ensure our Customer Service, IT, and Digital strategy reflect what matters most to you. The insights you provide will help us improve how we transact with residents, making services more accessible, efficient, and responsive.
As technology continues to transform the way councils operate, your input will guide us in adopting solutions that work for everyone—whether it’s supporting digital skills, introducing new communication channels, or enhancing online services.
Consultation
Please take a few minutes to complete this survey. Your voice will help shape the future of council services for years to come.
We ask that feedback is received by 5pm Wednesday 31st December.
