Privacy Policy

Site Privacy Policy

Ashford Borough Council will be the data controller for any information provided to forms on this site. For more information about your data protection rights please see the Council’s data protection pages which can be found at www.ashford.gov.uk or contact the Data Protection Officer at The Data Protection Officer, Ashford Borough Council, Civic Centre, Tannery Lane, Ashford TN23 1PL. 

Our collection, use and disclosure of your personal information is regulated by the European Union’s General Data Protection Regulation (‘GDPR’) and the Data Protection Act 2018.

The software platform this website runs on and associated technology operations are provided by Granicus LLC. Click this link for the Privacy Policy governing their service.

Local Plan Privacy Policy

Ashford Borough Council (ABC) is the data controller for the personal information you provide in this form. ABC’s Data Protection Officer can be contacted at FOI@ashford.gov.uk. Your information will be used to inform the Neighbourhood Plan, consultations and processing is being conducted relying upon the public interest legal basis under the Town and Country Planning Act. Given the statutory status of the Neighbourhood Plan, relevant regulations, and the public interest in making information on the Neighbourhood Plan consultation available, it is appropriate for us to make a wide range of information and documents available on our website including consultation responses and the name and address of the individual and or company making those responses. Conversely, however, there is no wider duty or need to disclose information other than that which is statutory. Your telephone number and/or email address will not be published. Your information may be retained for the purpose of keeping you informed about the plan making process and will be deleted 6 years after the end of the relevant plan making cycle.  Personal information including your name and contact details retained on our consultation database will be retained for the purpose of keeping you informed unless you opt out of this via your registration within the consultation database.  For more information on your rights please see the council’s privacy statement at: https://www.ashford.gov.uk/.

What personal information we collect

Profile Information

We collect information from you when you register to use this site. This includes your email address and additional demographic information as provided by you on the registration form.

Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.

Engagement Information

The content you create as part of your interactions with this website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here.

Usage Information

We collect information about your usage of the site, such as pages visited, documents downloaded, etc.

How we use the information we collect

We collect this information in order to:

  • analyse and interpret it to help meet our objectives and obligations;
  • communicate information to you about engagement opportunities, events and other initiatives; and
  • respond to enquiries and otherwise engage with stakeholders.


External links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and we suggest you review the privacy policies of those websites before using them.

Security

While no online service is completely secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take all reasonable measures to do so.

Requesting access or correcting your personal information

Subject to applicable local laws and regulations, you may have some or all of the following rights with respect to your personal data:

  • to access your personal data and to rectify any inaccuracies within that personal data;
  • to request for the erasure of your personal data residing with us;
  • to request your personal data in portable, machine-readable format; and
  • to withdraw your consent to our processing of their personal data.


If you wish to contact us to with a request relating to personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information.

In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

Contact EngagementHQ

For further information about our privacy policy and related information practices, or to access or correct your personal information, or make a complaint, please contact us on support@granicus.com.